As your trusted local florist in Clerkenwell, Flowers Clerkenwell is committed to ensuring that every household and business we serve enjoys the beauty and freshness of our blooms. We understand how important it is for your flowers to arrive looking vibrant, healthy, and elegantly arranged, every single time. Our Returns, Refunds & Complaints policy is designed to give you peace of mind, backed by our Fresh Flowers Guarantee.
We take the utmost care in handcrafting and delivering every floral arrangement. In the rare event that your flowers arrive damaged or not in optimal condition, please notify us as soon as possible upon receipt. For a quick resolution, we may request a photo of the flowers inside their original packaging. This allows us to both improve our service and expedite the process for you.
If damage is confirmed, you will be offered your choice of a full refund or a fresh replacement delivered at the earliest possible date convenient to you. Our local delivery team is dedicated to prompt, personal service for our Clerkenwell customers, ensuring satisfaction every time.
Flowers Clerkenwell stands by our Fresh Flowers Guarantee. We promise that your flowers are delivered at the peak of their freshness, carefully selected and arranged the very same day. If your bouquet or arrangement does not remain fresh for a minimum of five days from delivery—provided general care instructions are followed—we want to hear from you. Simply reach out within this freshness window so we can address your concerns immediately.
Our priority is to offer superior quality and lasting beauty to every home or workplace we serve in and around Clerkenwell.
If you are unhappy with the quality, appearance, or freshness of your order, Flowers Clerkenwell offers the following options for eligible returns:
All refunds and replacements will be processed promptly once we have assessed your claim.
If your expectations have not been met for any reason, we encourage you to let us know so we can resolve your concerns quickly. To lodge a complaint, please contact us with your order details and a brief description of the issue. Our friendly Clerkenwell team will review your complaint thoroughly and respond with a resolution or update within two business days.
Your feedback is invaluable to us and helps maintain the high standards we are known for in Clerkenwell.
We pride ourselves on being a reliable florist for Clerkenwell households and businesses, committed to exceptional customer care and the freshest flowers in every bouquet. Thank you for choosing Flowers Clerkenwell. Your satisfaction and trust are at the heart of everything we do.
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