Welcome to Flowers Clerkenwell. These Terms & Conditions set out the basis on which you may order flowers and related products through our e-commerce platform. Flowers Clerkenwell provides online flower delivery services in Clerkenwell and the surrounding areas. Throughout this document, 'we', 'us', and 'our' refer to Flowers Clerkenwell. By placing an order via our website, you acknowledge and accept the following Terms & Conditions. Please read these terms carefully before making a purchase.
These Terms & Conditions apply to all customers purchasing flowers and related products via the Flowers Clerkenwell website, for delivery in Clerkenwell and surrounding areas. By placing an order through our online platform, you affirm your understanding and acceptance of these terms. Any queries regarding these Terms & Conditions should be submitted to us using the contact form provided on our website.
Placing an order for flower delivery in Clerkenwell is straightforward. Our order process is as follows:
All prices listed on our website are in Pound Sterling (£) and include Value Added Tax (VAT) unless otherwise stated. The prices of our products may be subject to change without notice. However, once an order has been placed and confirmed, the price payable is as stated at the time of your order submission.
We accept payment by the methods indicated during checkout, including major credit and debit cards and any other payment options displayed on our website. Payment will be debited from your account at the time you submit your order. All transactions are processed securely, and Flowers Clerkenwell does not store your card details following the completion of your transaction.
Flowers Clerkenwell offers delivery services locally within Clerkenwell and surrounding areas. We strive to fulfil your chosen delivery date and time. However, delivery times are estimates only and cannot be guaranteed, particularly during peak periods or under exceptional circumstances beyond our reasonable control (such as extreme weather conditions or traffic disruptions).
Orders placed before our daily cut-off time can usually be delivered on the same day. Orders placed after this time will be scheduled for the next available delivery date. Please refer to our delivery information provided at checkout for precise details.
If no one is available to accept the delivery at the specified address, our driver will follow your delivery instructions (if provided). Where no instructions are present, we may leave the flowers with a neighbour or in a safe place, and you will be notified accordingly. Flowers Clerkenwell is not responsible for lost, damaged, or stolen goods resulting from deliveries to safe places designated by the customer or recipient.
If you wish to cancel or amend your order, please contact us as soon as possible after placing your order. Cancellations and amendments are generally permitted up until the point at which your order is prepared for dispatch. Once your order has been dispatched or is in the process of being delivered, cancellations and changes cannot be accepted due to the perishable nature of our products.
If an order is cancelled before dispatch, we will refund the total amount paid by you via your original payment method. In circumstances where delivery cannot be made owing to incorrect recipient details provided by you, or failure by the recipient to accept the delivery, no refund will be issued.
Due to the perishable nature of fresh flowers, returns are not generally permitted unless the flowers arrive damaged, of unsatisfactory quality, or do not correspond with the items ordered. In such cases, please notify us within 24 hours of delivery. We may request photographic evidence to assist with our investigation. If your claim is upheld, we may offer a replacement, a partial refund, or a full refund, depending on the circumstances. The final resolution is at our discretion and subject to our assessment.
Any complaints regarding our products or services should be raised with us as soon as possible, so we can address your concerns promptly.
We aim to ensure that all product descriptions, images, and specifications are accurate and up-to-date. However, as flowers are seasonal and subject to supply, certain varieties or colours may occasionally be unavailable. In such cases, we reserve the right to substitute with flowers of equal or greater value, maintaining the aesthetic and quality of the original selection as closely as possible. We will strive to contact you to seek your guidance where significant substitutions are necessary.
In the event that a particular item becomes unavailable after your order is placed and a suitable substitution cannot be made, we will notify you and arrange a full refund.
By using our website and placing an order, you confirm that:
Flowers Clerkenwell’s liability is limited to the price paid for the products in question. To the fullest extent permitted by law, we exclude liability for any indirect or consequential loss or damage arising out of, or in connection with, the provision of our products or services, regardless of the cause. Nothing in these Terms & Conditions limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
Flowers Clerkenwell is not responsible for any injury, damage, or loss resulting from misuse of products, allergies, failure to follow care instructions, or delays caused by events beyond our reasonable control.
All content on the Flowers Clerkenwell website, including but not limited to images, descriptions, designs, and logos, remain the property of Flowers Clerkenwell or our licensors. You may not reproduce, distribute, or use our content for commercial purposes without prior written consent.
Your privacy is important to us. We comply with all relevant UK data protection legislation. Personal information provided during the order process is processed strictly in line with our privacy policy and used solely for processing your orders and communicating with you regarding your purchase.
All payment transactions are encrypted and processed through secure payment gateways. We do not store your payment details after the order is completed.
Flowers Clerkenwell reserves the right to amend these Terms & Conditions at any time. Updates will be posted on our website and are effective immediately upon publication. We encourage customers to review these terms each time they make a purchase. Continued use of our services following any changes indicates your acceptance of those changes.
All contracts and agreements entered into with Flowers Clerkenwell are governed by and construed in accordance with the laws of England and Wales. In the event of any dispute arising out of or relating to these Terms & Conditions or our services, the courts of England and Wales shall have exclusive jurisdiction.
If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable for any reason, such provision shall be deemed severed from the remaining terms and shall not affect their validity and enforceability.
These Terms & Conditions, together with our privacy policy and any other notices posted on our website, constitute the entire agreement between Flowers Clerkenwell and you, the customer, regarding the purchase and delivery of our products. No representation, warranty, or agreement not expressly stated in these documents shall be binding unless agreed in writing by Flowers Clerkenwell.
Note: These Terms & Conditions apply to all orders and customers across Clerkenwell and surrounding areas using Flowers Clerkenwell's online flower delivery services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Clerkenwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Clerkenwell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
